Terms of service

NightStay is online software for hotels: a booking system and calendar, a hotel booking website, payments through the hotel’s own payment gateways, a WhatsApp and Facebook inbox, an AI assistant that answers guests, reports and staff accounts. We may improve or change features over time; we will not remove a core feature you pay for without notice.

• You must give true details, be able to enter contracts for the business, and keep your password safe. You are responsible for what your staff do in your account.
• You decide which staff can see and do what. Tell us at once if you think your account has been misused.

• Plans are priced in US dollars per billing period and by the number of confirmed bookings a month, as shown on the pricing page or agreed with you. Local payment methods charge the converted amount in their own currency.
• A free trial, when offered, ends automatically; you are never charged without choosing a plan.
• Subscriptions are paid in advance and are not refunded for a period already started, except where the law requires it or we fail to provide the service. You can stop renewing at any time.
• If a payment is not made, we may limit the account after a reminder. Your data stays available to export for a reasonable time.
• Payments your guests make go directly to your payment gateway account; NightStay is not a party to those payments and does not hold guest money.

When you connect WhatsApp or Facebook you must also follow Meta’s terms, including the WhatsApp Business Policy and Commerce Policy. In particular you agree:

• to message guests only about their enquiries and stays, or with marketing they have agreed to receive, and to stop when someone asks;
• not to send spam, bulk unsolicited messages, or content that is illegal, misleading, hateful or adult, or that promotes prohibited goods;
• not to use NightStay to break the law, infringe others’ rights, or attack or overload our systems.

We may suspend messaging or the account if we see a serious breach, and will tell you why.

The assistant answers from the information and prices you enter. You remain responsible for that information and for the bookings and promises made in your hotel’s name; check its settings and review conversations it hands over. AI can make mistakes — prices, availability and payments are always taken from your booking system, not invented by the AI.

You own your data. You are the controller of your guests’ personal data and must have a lawful reason to collect it and give guests the notices your law requires; we process it only to provide NightStay, as described in our privacy policy. You can export or delete your data, and you may close your account at any time.

We work to keep NightStay available around the clock and back it up regularly, but planned maintenance and events outside our control can interrupt it. Support is available by email and WhatsApp.

NightStay is provided “as is” to the extent the law allows. We are not liable for indirect losses such as lost profits or bookings, or for services run by others (payment gateways, Meta, booking channels). Our total liability for any claim is limited to the fees you paid us in the 12 months before it. Nothing here limits liability that cannot be limited by law.

You can close your account at any time. We may end it with 30 days’ notice, or immediately for a serious breach of these terms. After closing, you can ask for an export of your data within 30 days.

These terms are governed by the laws of Bangladesh. If we change them we will update the date above and tell you by email at least 14 days before important changes take effect. Questions: [email protected] · +8801609661599 · Contact page.