Everything your hotel does — one system

Link any WhatsApp number

Scan a QR code or enter an 8-character pairing code, just like WhatsApp Web — your existing number, the one on your website or a second number for reservations, up to your plan's channel limit.

Add your Facebook Pages

Sign in with Facebook once and choose your pages: Messenger chats and post comments arrive in the same inbox as WhatsApp, answered by the same assistant.

Add your LINE Official Account

Connect a LINE Official Account through the Messaging API from Inbox → Devices, with a step-by-step guide in the dashboard. The assistant answers LINE guests just like on WhatsApp; replies within about a minute are free, later messages count toward your LINE plan's monthly quota.

Add your WeChat Service Account

Connect a verified WeChat Service Account the same way, with its own setup guide, and answer guests from China in the app they use every day. WeChat lets the assistant reply within 48 hours of the guest's last message.

A live card for every device

See whether each number, page or account is connected, waiting for a scan or needs attention, with messages sent and received and when it was last active. Rename, reconnect or remove it from the same card.

An AI switch on each channel

Turn the AI on or off per number, page or account, let it take bookings there or only answer questions, and give each channel its own greeting and extra instructions.

One assistant, the same answers everywhere

Rooms, prices, offers and policies are shared by every channel, so a guest on Facebook gets the same price they would on WhatsApp — you never set anything up twice.

Your team's numbers stay quiet

The assistant never replies to your own staff, the owner or the hotel's own numbers; those chats are marked Owner or Team so internal messages never turn into guest replies.

Answers in the guest's own language

It replies in the language and script the guest writes in — English, Bangla, Hindi, Arabic, Thai, Chinese and more — and switches the moment they do.

Knows your hotel inside out

Check-in and check-out times, policies, cancellation and house rules, children and breakfast, facilities, your About story and your FAQ — read live from your settings, and it sends links to the right room or page.

Your instructions, your tone

Give it a name, a greeting for new guests and up to 8,000 characters of instructions — like briefing a new receptionist — then test it in a practice chat with your real rooms and prices. Nothing is sent or booked.

Reads voice notes, photos and files

When switched on, it understands a guest's voice note, photo, PDF or video, and a payment screenshot is passed to your team to check — the AI never confirms a payment on its own.

Human pace

It shows “typing…”, waits for the guest to finish, splits long answers into short messages, and keeps to the reply limits and working hours you choose.

Hands over the moment it matters

A request for a person, a complaint, a refund, a discount beyond your offers or anything it can't answer: the chat is assigned to an available staff member, the AI pauses there, and your team gets a WhatsApp alert.

Checks itself before every reply

Each answer is checked before it is sent: no price that didn't come from your rates, no “free” or “sold out” without checking, no “booked” without a real booking — and other guests' details are never shared.

Facebook comments too

It can reply publicly to new comments under your posts and send the commenter a private message, while skipping spam and tag-only comments.

Asks the right questions

Dates, adults, children with the age of each child, rooms and breakfast — one or two short questions at a time, turning “this Friday” into a real date.

Live availability, exact price

Every quote comes from your room calendar, rates, offers, child policy and breakfast rules. It never calculates or invents a price, a discount or a free room, and it mentions any offer the guest qualifies for.

One clear summary, then a yes

Name, phone, dates, rooms, guests, children's charges, breakfast, the total and the amount to pay now — the booking is created only after the guest clearly agrees.

Payment link, rooms held

The guest gets a link for the advance or the full amount. The rooms are held while it is open, and if there are several payment methods the AI asks which one the guest prefers.

Confirms itself when paid

The moment the money arrives the booking is confirmed, the guest gets the confirmation and your team hears a “payment received” sound. If the link expires unpaid, the AI can follow up once.

Changes before and after payment

Before payment it can withdraw the link and send a new one with new dates or rooms; changes to a paid booking go to your team. “Did my payment go through?” is answered from the live booking.

Says no kindly when it must

Sold out, a child room rule, too many guests for the room — it explains the real reason and suggests another room type, an extra room or other dates.

You stay in control

Limit how long links stay open and how many it sends per chat and per day, choose which payment methods it may use, or let it answer questions only.

All inboxes or one at a time

See every number, page and account together or switch to one, with unread counts. Filter by Unread, Assigned to me, AI-handled or Needs a person, and search by name, number or message.

Badges that tell you who's writing

Returning guest with their number of stays, Staying now, Upcoming stay, Payment pending, Repeat inquiry, Needs a person, Owner and Team — right on each chat.

Take over and hand back

A banner shows when the AI is handling a chat. Take over with one click; the AI stays quiet while your team talks and comes back when you hand the chat back or after the pause you set.

Assign chats automatically

Hand-overs go to someone who is online and available — the least busy person, or in turn. The owner is only included if they choose to be.

Reply with anything

Text, emoji, photos, videos, documents, quoted replies and voice notes recorded in the browser — plus quick replies you insert with a /shortcut.

The guest's bookings beside the chat

The side panel shows every booking under that phone number with its status, dates and amount due, plus the contact's name, email and notes for the team.

Contacts and Facebook comments

Everyone who writes in is saved as a contact with tags and notes. Facebook comments get their own page: reply publicly, message privately, like, hide or mark as done.

Inbox dashboard

Messages and replies for the last 7 or 14 days, how many the AI answered, chats waiting for a person, delivered and read rates, and how much was paid through the AI's links.

Never miss a message

Pop-up alerts, a chime for new messages and a voice when a chat is assigned to you or a payment arrives — use the built-in voices or upload your hotel's own sounds.

Today at a glance

Guests in house, arrivals and departures today, rooms free tonight, occupancy and outstanding dues — each tile opens the matching list. Arriving this week, leaving today and the latest bookings are right below.

This month's money

Sales after OTA commission, money received, expenses and profit with margin — for this month or any dates you pick — plus a chart of rooms sold for the last 10 days and the next 3 weeks.

A room chart for the whole month

Rooms down the side, days across the top, every booking as a coloured bar with the guest's name and any amount due. Weekends, holidays and rooms under maintenance are marked, and a clash is flagged at once.

Book straight from the chart

Tap or drag across free nights — several rooms and several date ranges at once — then press Book to open the booking form already filled in, or send the guest a reservation link instead.

Every booking, found in seconds

Tabs for new today, arrivals, departures, in-house, pending payment, has due, cancelled and more; filter by payment, source, staff member, room and dates; search by name, phone, email or reservation number.

Act from the list

Record a payment or change the status right from a row, see the totals, paid and due for whatever you've filtered, and download it all to Excel.

A guest book that remembers

Every guest grouped by phone number, with visits, nights, money spent and anything still due. Returning guests are marked, and each profile lists all their bookings with a one-click New booking.

Manual bookings in seconds

Enter the guest's name and WhatsApp number, pick the dates and free rooms, add adults, children with their ages, extra persons and breakfast, choose the source and who booked it, and take an advance by any method — the guest gets the WhatsApp confirmation straight away.

Prices worked out for you

Weekday, weekend, holiday and date rates, the couple rate, extra persons, children by age band, breakfast and running offers are added up automatically. Staff with permission can give a discount or type their own total.

Groups and repeat stays in one go

Book several rooms in one stay, or up to 10 separate date ranges for the same guest on one form. Room capacity and child rules are checked, with a “Book anyway” option when you know better.

Every way a booking comes in

Walk-ins and phone calls entered by staff, guests booking on your website, the AI on WhatsApp, Facebook, LINE or WeChat, or a reservation link you sent. Each booking shows where it came from and who took it, and OTA bookings show their commission and what you actually keep.

Rooms held, never double-booked

Rooms are locked as soon as a booking is saved. An unpaid online booking holds its rooms only while its payment is open, then frees them automatically.

A clear status for every booking

Pending payment, Booked, Checked in, Checked out, Cancelled or No show — change it in one tap, give a reason for a cancellation or no-show, and let the guest know on WhatsApp.

Check-in: registration and guest IDs

Print a registration form for each guest with its own QR code; the guest scans it and uploads the front and back of their ID from their phone, or staff upload it. Print all IDs for the register — they are stored privately and deleted after the period you choose.

Check-in and check-out checklists

Check-in asks you to confirm everyone has shown a valid ID and can require the balance to be paid first. Check-out reminds staff to inspect the room and settle extras.

Check-out: settle up and send the invoice

Record the final payment, check the guest out, and they receive a thank-you on WhatsApp with the PDF invoice and your review link.

Change anything, keep the history

Move dates, change rooms or guests, add breakfast or children: the booking is re-priced, rooms are re-checked, the guest can be sent the changes, and the activity timeline shows who changed what. Editing after check-out needs its own permission.

Everything on one booking page

Guest details, rooms with photos, the night-by-night price, total, paid and due, every payment with who recorded it, the guest's private booking link, the WhatsApp messages sent, the activity timeline and the guest IDs.

Send a guest a reservation link

Create a one-time link and send it on WhatsApp from your hotel's own number, or copy it. The guest picks the room, fills in their details and pays the advance online, and the booking confirms itself.

Fixed or open dates

Set the check-in and check-out yourself, or leave them empty so the guest chooses. Limit the link to one room type, or let the guest take any free room.

Exact rooms at your own price

Reserve specific rooms at the price per night you agreed with the guest, and choose the advance: your usual percentage, a custom percentage (100 = pay in full) or a fixed amount.

Links that close on their own

Make a link valid for 6 hours, a day or up to 14 days. Unpaid links expire by themselves, and you can cancel one or send it again at any time.

Every link tracked

See each link's status — awaiting payment, advance paid, paid in full, checked in or cancelled — who created it, and search by guest, phone or note.

Share your rates with travel agents

Create a private price calendar link for a travel agent, tour operator or corporate client and send it on WhatsApp or email. They see your nightly prices from today onward, always matching your date rates.

You decide what they see

Choose the room types, how many months ahead (1 to 12), and whether to show couple prices, sold-out nights and a Book button that leads to your website. Guest names and bookings are never shown.

One link per agent, fully under control

Name each link after the agent, set an expiry date, pause, edit or delete it, and see when it was last viewed — up to 50 links per hotel.

Room types that sell

Name, tagline, description, bed, view, size, how many it sleeps and extra persons allowed, amenities, as many photos as you like and up to 3 videos that play on the room page.

Every room on record

Room numbers with floor, view and features, set to Active, Maintenance or Inactive. Choose which room types are bookable on the website and in what order.

Weekday, weekend and holiday prices

Three prices per room type, plus an optional couple price for two guests. Choose which nights count as the weekend and add your holidays — they are charged the holiday price automatically.

A price calendar you can paint

See every room type's price for every night of the month. Tap a night or drag across many, then set a new price, raise or lower it by an amount or a percentage, with an optional note like “festival rush”.

Safe price changes

Past nights and fully booked nights are locked, existing bookings keep the price they were booked at, and every change is recorded with the staff member's name.

Discounts that apply themselves

Seasonal, monthly, weekday, early-bird, flash-sale and long-stay offers — a percentage or an amount off per night, for chosen room types. The website, links, staff bookings and the AI apply them automatically, and the best one wins without stacking.

Offers on your home page

Show an offer in a banner on your website, with your own message, and see at a glance which offers are running, upcoming or ended.

Children, extra persons and breakfast

Age bands that stay free, pay a fixed amount, a percentage or as adults; breakfast included or charged per adult and per child; room rules like an age limit for couple rooms — with a live price preview.

Every payment in one place

Money received, payments waiting for approval, outstanding dues and refunds, with who recorded each one. Approve a guest's manual transfer or a pending gateway payment in one click.

Dues you can chase

Every booking with an unpaid balance — guests who have left, are in house or are still to arrive — and record a payment straight from the list with a WhatsApp receipt to the guest.

No duplicate transactions

Each transaction ID can be recorded only once, and taking more than the balance — for a late check-out charge, for example — needs its own permission.

Expenses and other income

Log salaries, utilities, supplies and repairs, plus restaurant, transport or laundry income, with your own categories and where the money was paid from or into. See the net for any month.

Reports that answer real questions

Room sales after OTA commission, money received, expenses, profit and margin, occupancy, ADR and RevPAR, with a 12-month chart and a month-by-month table.

Where the money comes from

Sales by booking source, room type and staff member, OTA commission per platform, payments by method and expenses by category.

Excel whenever you need it

Download bookings, payments, expenses, guests and a 12-month profit report to Excel — each currency on its own sheet, never converted.

Booking confirmed, the moment it happens

When staff save a booking, or an online or AI booking is paid, the guest gets a confirmation with the reservation number, rooms, dates, guests, total, amount paid and balance — plus a link to their own booking page.

Every step of the stay

Waiting for payment, payment received with the amount and transaction ID, checked in, checked out with a thank-you and the PDF invoice, cancelled or no-show — switch each message on or off.

Changes and check-out reminders

When the dates, rooms, guests or price of a booking change, the guest gets the updated details. On check-out day a reminder goes out about two hours before check-out time.

Your words, your templates

Every message is a template you can edit, with placeholders for the guest's name, rooms, dates, totals, offers, children and breakfast, invoice and review links. Preview it, and go back to the default any time.

The owner and managers alerted instantly

A paid online or AI booking sends the full details to up to 10 admin WhatsApp numbers, and when a staff member changes, cancels or deletes a confirmed booking you're told who did it and exactly what changed.

Send anything by hand

From the booking page, resend the latest status, send a check-out reminder, the invoice PDF or your own message — and see every message sent for that booking.

Every message on record

Guest messages lists everything the system sent, to guests and to your team, with the reason if one failed — resend it in one click.

Everything the hotel owns

Soap, towels, water, linen, kettles, remotes and furniture, with category, unit, code, supplier, cost, location and room. Assets also have a condition: good, needs repair, broken or retired.

Start in one click

Add the usual hotel amenities from a starter list, then edit it to match your property.

Every movement, with history

Stock in, issue to a room, use, count, damage, loss and moves between locations or rooms. Stock never goes below zero, so the history always adds up.

Linked to your guests and expenses

An item issued to an occupied room is linked to the guest staying there, and a purchase can be recorded as an expense at the same time.

Low-stock warnings

Set a reorder level for each item; low and out-of-stock items show on the overview, along with the total value of your stock.

Find and export

Filter by category, location, room or condition, search by item, supplier or guest, and export items and history as CSV.

15 designs to choose from

Each theme has its own layout, fonts, header and logo style. Preview any of them on your live site before you switch, then pick your own colour.

Your brand, not ours

Logo, dark-mode logo, invoice logo, name, tagline and social links, on an address like yourhotel.nightstay.app — or connect your own domain with step-by-step DNS help and free automatic HTTPS.

In 16 languages

Choose which languages your site offers and translate your rooms, policies and pages yourself or with AI in one click — the site shows each guest their own language.

Booking that actually books

Guests pick dates, see the exact price for their adults, children and breakfast, see any offers, and pay online; the room is held while they pay and confirmed automatically.

Every page you need

Rooms with photos and videos, facilities, about us with a note from the owner, policies, FAQ, a location map and an optional live availability calendar — all from your settings.

Built for Google and sharing

Titles and descriptions per page, business details for Google, sitemap and verification codes, and share images so your links look right on WhatsApp and Facebook.

Your own gateways

The gateways offered depend on your country — bKash direct or through ZiniPay and SSLCommerz in Bangladesh (with Nagad and other wallets), Razorpay and Paytm in India, QRIS and DANA in Indonesia, Alipay and WeChat Pay in mainland China, and many more — plus Stripe and PayPal everywhere, Asian e-wallets through Antom outside mainland China, and manual bank or wallet transfer.

Guests from other countries

Your prices stay in your currency; when a gateway works in another currency the amount is converted at the live rate or your own, with a margin you set, and the guest sees what they'll be charged.

Ready for guests from China

Chinese travellers pay with Alipay through your own Antom merchant account — Alipay in yuan, or AlipayHK for Hong Kong guests. Hotels in mainland China connect their own Alipay and WeChat Pay merchant accounts; WeChat Pay shows the guest a QR code to scan.

Asian e-wallets through Antom

Outside mainland China, connect your own Antom (Ant International) merchant account and tick the e-wallets you accept — 40 to choose from, including GCash, Maya, Kakao Pay, Toss Pay, PayPay, TrueMoney, Touch 'n Go, GrabPay, DANA, GoPay, MoMo and AlipayHK. The guest picks their wallet on a page showing the exact amount in that wallet's currency, converted at your rate, and pays in the wallet's app; the AI assistant offers the same wallets. Each wallet must be enabled on your Antom contract.

Advance or full payment

Take a deposit or the whole stay online and collect the rest at the desk — or require full payment before check-in.

Confirmed automatically

The gateway tells NightStay when the money arrives, the booking is confirmed and marked paid, and a failed or mismatched payment is flagged instead of silently lost.

Cash and hand-recorded methods

Say whether you accept cash and list the methods staff record by hand, each shown with its logo on your settings page.

Invite your team

Each person gets their own sign-in. Start from Manager, Reception, Accountant or Inbox Agent, or build your own roles.

About 60 permissions

Who may create or edit bookings, check guests in and out, change prices, record or refund payments, see reports, export, edit each settings page, read the inbox or change the AI.

Per-channel inbox access

Choose which WhatsApp numbers, Facebook pages, LINE and WeChat accounts each person can see — reception never has to see the manager's number.

Two modes, one login

Switch between Hotel (bookings, rooms, money) and AI & Inbox (chats, devices, the assistant); each person sees only the modes you allow.

Activity log

Who changed what and when — every booking, payment, price and setting, with the before and after values, filterable by person and date.

Their language, their screen

Each person picks their own dashboard language from 16, with light or dark mode, and the whole dashboard works on a phone.

Plan and billing

See the confirmed bookings used this period, change or renew your plan, and pay by bKash, card, PayPal, QRIS or bank transfer.